At Lotus & Beyond, every journey is personally researched and thoughtfully designed to reflect your travel style, interests and priorities.

We provide independent bespoke travel-planning and concierge services, from individual accommodation and flight reservations to personalised itineraries and coordinated travel arrangements across Southeast Asia and beyond.

Our recommendations are based on the information, availability and prices known at the time of planning. The following information explains important considerations when planning and booking your journey.

 

This disclaimer should be read alongside your agreed planning services, booking confirmations and the relevant travel suppliers’ terms and conditions. Nothing in this disclaimer limits your rights under applicable law.

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Availability, prices and currencies

Accommodation, flights, ferries, transfers, guides, activities and other travel services are subject to availability and may change without notice.

Prices provided during the planning process are indicative until confirmed by the relevant supplier. They may vary due to exchange rates, seasonal demand, supplier pricing, taxes or availability.

Preferred rates and additional benefits, such as room upgrades, complimentary breakfast, hotel credits, early check-in or late check-out, are subject to the conditions and availability of participating properties.

All reservations are subject to confirmation by the relevant supplier or booking provider.

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Booking services and concierge fees

Lotus & Beyond offers both complimentary accommodation reservation services and personalised travel-planning and concierge services.

Standard standalone hotel reservations are arranged without a separate planning fee. More extensive services, including bespoke itinerary design, detailed destination research and complex travel coordination, may involve a concierge fee.

Any applicable planning fee and the scope of services are discussed and agreed before work begins.

Travel reservations are generally made in the client's name, with accommodation, flights, transfers, tours and other travel services paid directly to the relevant providers or through their authorised payment channels.

Lotus & Beyond's planning and concierge fees are separate from the charges for those travel services.

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Independent suppliers

Lotus & Beyond does not own or operate airlines, hotels, ferry companies, transfer providers, guides, activity operators or other travel suppliers.

Reservations may be arranged through professional booking platforms, preferred partnerships and independent travel providers. The underlying travel services are supplied by the relevant providers and are subject to their booking terms, conditions and cancellation policies.

Each supplier is responsible for fulfilling its contractual obligations. Lotus & Beyond remains responsible for its own research, planning, booking assistance and coordination services in accordance with the agreed service and applicable law.

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Changes, cancellations and refunds

Changes and cancellations are subject to the booking conditions of the relevant accommodation provider, airline or other travel supplier.

Certain reservations, promotional rates and airline tickets may be non-refundable or subject to amendment or cancellation charges.

Refunds, where applicable, are processed in accordance with the relevant supplier conditions and applicable consumer rights.

We can assist with communicating changes and coordinating alternative arrangements within the scope of the agreed service. Additional work beyond that scope may incur a separately agreed concierge fee.

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Transport changes and delays

Flight, ferry, train and other transport schedules may change, and services may be affected by delays, cancellations, missed connections or operational disruptions.

Transport providers are responsible for their services and applicable passenger obligations. Where arrangements have been booked with our assistance, we can help communicate with the relevant providers and coordinate changes within the agreed scope of our service.

Any additional costs, refunds or compensation are subject to the relevant supplier conditions and applicable passenger rights.

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Weather, natural events and force majeure

Travel plans may be affected by weather, seasonal conditions, natural events, political circumstances, strikes, illness, government restrictions or other unforeseen events beyond our control.

Such circumstances may require changes to itineraries, accommodation, transportation or planned activities.

We will offer reasonable assistance with adjustments where possible and within the scope of our agreed services. Any resulting charges, refunds or alternative arrangements remain subject to the relevant supplier conditions and applicable law.

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Travel documents, health and insurance

Travellers are responsible for ensuring that they hold valid passports, visas, vaccinations, health documentation and any other documents required for their destinations and transit points.

Lotus & Beyond may provide general guidance on travel requirements, but travellers should verify current information with official government, consular and relevant health authorities before departure.

Comprehensive travel insurance is strongly recommended for every journey and should ideally be arranged when the first travel reservations are made.

Insurance should provide suitable cover for medical treatment, emergency assistance, cancellation, travel disruption, lost luggage and any activities included in your itinerary.

Travellers are responsible for selecting appropriate insurance and understanding its coverage, exclusions and conditions.

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On-trip support

Personal assistance and on-trip support are included within the agreed scope of our bespoke travel-planning services.

We remain available to assist with the coordination of arrangements, communication with suppliers and unexpected itinerary changes, according to the level of support agreed before departure.

Standalone accommodation or flight reservations do not automatically include comprehensive on-trip concierge assistance. Additional services outside the agreed scope may be arranged separately, subject to availability and any applicable fees.

In an emergency, travellers should contact local emergency services, their travel insurance assistance provider or the relevant travel supplier directly.

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Personal responsibility

Certain destinations and activities may involve adventure or physical challenges, including hiking, boating, snorkelling, diving, cycling, wildlife experiences, remote travel or uneven terrain.

Travellers participate in such activities at their own discretion and are responsible for considering their personal abilities, health and circumstances.

Travellers should follow local laws, safety guidance and the instructions of qualified guides, service providers and relevant authorities.

Any specific accessibility requirements, dietary restrictions or other needs that may affect travel arrangements should be communicated during the planning process.

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Personal use

Itineraries, recommendations and travel guides created by Lotus & Beyond are intended for the personal use of the clients for whom they were prepared.

These materials may not be reproduced, distributed, resold or used for commercial purposes without prior written permission or payment of a separate planning fee.

This does not restrict the reasonable sharing of booking confirmations, tickets or travel information where necessary for the client's journey.

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Contact

For questions about this disclaimer, please contact:

Lotus & Beyond at irena@lotus-and-beyond.com

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